Four highlights of Fastlink's after-sales service:

1. National service network on standby
Fastlink has built a full-cycle service network with industry-leading response efficiency. Since 2010, Fastlink has been laying out an after-sales network nationwide, which has covered more than 20 cities and formed a localized service structure of "project management team + installation team + after-sales service team." This layout ensures that customers can get fast support during the whole life cycle of equipment installation, commissioning, and maintenance. For example, through the APP intelligent order dispatching system, Fastlink prioritizes the dispatching of the nearest engineers and manages the whole process of data management from repair report to completion, with a response speed that is "much higher than industry levels." In addition, Fastlink's service network has been extended to more than 30 countries and regions, including Asia-Pacific, North America, Europe, and the Middle East, providing seamless localized support for global customers.

2. Informationized management system for full traceability



The cloud platform built by Fastlink relies on the Internet of Things (IoT) technology and realizes full transparency and traceability of after-sales service. The specific performance is as follows:

• Real-time data monitoring: Through the cloud platform, you can view real-time data such as the number of times the equipment has been run, fault information, etc., so as to warn of potential problems in advance.
• Full-service transparency: From scan-to-report to job completion, every step is documented in our system. Customers can track progress in real-time and rate the service online.
• Precision accountability: All maintenance records and part replacements are archived, enabling root cause analysis and clear responsibility attribution.

3. Maintenance plans—saving you money and hassle
Addressing the industry-wide pain points of "high maintenance costs and long service cycles," Fastlink introduces an affordable service package covering all consumable replacements and repairs. With genuine components and a professional team, we help customers significantly reduce maintenance expenses.

4. Double insurance protection
Fastlink has purchased third-party insurance for each factory product and each on-site after-sales personnel, providing you with double protection and relieving your worries.

• Product Accident Insurance: At the customer's site, any property damage or personal injury caused by Fastlink products will be covered by third-party insurance.
• Personal Accident Insurance: Fastlink employees are covered by a third-party insurance policy for any personal injuries sustained while working at the customer's site.

At Fastlink, we empower services with cutting-edge technology and deliver commitments through accountability. This professional ethos defines our after-sales service, and it's why clients choose long-term partnerships. Far beyond mere "repairs”, we proactively deliver value-driven solutions—shifting from passive response to active engagement, ensuring every service journey begins with customer needs and culminates in complete satisfaction.